Delivery and Pickup

All reservations are for an 24 hour period. Deliveries are made between 8 am and your desired delivery time and pickups are made from your desired pickup time up to 3 hours after. We strive to be on time for all customers, therefore we require a window time of 1-3 hours for Delivery and Pickup. Our drivers make their best effort to accommodate your desired delivery and pickup times, but because of traffic and unexpected events, the times are Not Guaranteed.
Delivery times should be arranged about 1-2 hours before the start of your event. The person who made the reservation or who made payment must be present during the time of delivery to sign for the rented products. The customer is required to check the rented unit and all tie downs before the driver leaves because there is No Guarantee that the driver can return before Pickup Time. Due to supply chain shortages and a limited supply of drivers, some orders may be delivered later than anticipated. Please notify us when there is an event start time to help us prioritize delivery routes.
Pickups will begin from your requested time, and not before, but can range up to 3 hours after (since drivers have more than one order, they may be delayed). Customers will be responsible for any fees associated with Airbnb, short-term rental properties, custodian overtime fees, staff, or building service personnel costs needed to allow drivers access to rented products.
Inflatables can be set up on grass, concrete, or asphalt. A $100 cleaning fee applies for each inflatable to be set up on Sand or Dirt. Customer MUST notify Fanny Funny Jump during reservation if setup will be on Sand or Dirt. Hills or slight inclines in the setup area should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables and 5 feet wide for Water Slides!
Due to the weight of the inflatables added to the weight of the dolly, it is not possible to go up or down stairs, please keep in mind that we will not be able to use stairs in any way.

Site Preperation

The customer must make sure the setup area is ready (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before the driver is scheduled to arrive. If the setup area is not ready or accessible when the driver arrives, or if rented products cannot be moved directly to the area (extra handling involved) the customer may be charged an additional delivery fee. If the setup area is not prepared, the driver might be forced to leave and/or reschedule your delivery at a later time, in which case a delivery fee will be applied.
Fanny Funny Jump is not responsible for damages, alterations, or cosmetic changes to surface areas caused by our rented products setup for any amount of time. Inflatables may ruin grass or turf. If there is a concern about the setup area being damaged or altered, please choose a cement setup area as a setup location.
Underground Utilities:   The customer assumes responsibility for any damage to underground utilities, landscaping, water lines resulting from product setup. Fanny Funny Jump does not assume responsibility for utilities damaged by installation. Please be ready to inform the driver of the existence of any underground utilities (i.e. sprinkler systems, phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor products. It is recommended you contact DIG ALERT at 800-351-1111 before our arrival to be informed of any underground utilities in your area. Fanny Funny Jump will not be liable for damages to private or city/county property if the customer, or person coordinating on behalf of the customer, does not notify the driver where to or not to anchor the rented products.

Payment

A deposit of 50% may be required for all orders. Payments are processed in full to the card on file 3 to 5 days prior to the delivery date or no later than 7 days for rentals on/around holidays.
All major credit cards are accepted. To pay by credit card Fanny Funny Jump must have your credit card information on file before the event date. May be a $5 to $10 Dollars fee per transaction with credit card. 
Fanny Funny Jump must receive customers’ business checks at least 3 days before the reservation date. Checks will not be accepted during the delivery time. Exceptions may be given to existing Business accounts, City events coordinators, School/Camps, or Church/Synagogues/Temples. A Credit Card or Bank Debit Card may be required to be on file for certain check orders prior to delivery. All returned checks will be charged a $30.00 fee. We do not accept personal checks.
Customers are allowed to pay COD (Cash On Delivery) for the balance due. A 50% deposit must be made at the time of booking by Venmo or Zelle. If a customer cancels their reservation within 72 hours of the reservation date, a cancellation fee may be applied to the deposits for Cash on Delivery (COD) orders. The COD (Cash On Delivery) option is not available for rentals at private or public parks.